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customer response system

См. также в других словарях:

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer acquisition management — is a term used to describe the methodologies and systems to manage customer prospects and inquiries, generally generated by a variety of marketing techniques. It can be considered the connectivity between advertising and customer relationship… …   Wikipedia

  • response — re‧sponse [rɪˈspɒns ǁ rɪˈspɑːns] noun 1. [countable, uncountable] something done as a reaction to something that has happened: • The company s difficulties have touched off widely differing responses among its five largest shareholders. response… …   Financial and business terms

  • Customer Care Center — Blick in die Großraumvariante eines Callcenters mit abgeteilten Agentenarbeitsplätzen und kommunikativer Sichtverbindung durch blickfreie Wände Als Callcenter (von engl. call center; dt. „Telefon Beratungszentrum“) oder Customer Care Center (zu… …   Deutsch Wikipedia

  • response time —    The time lag between sending a request and receiving the data. Response time can be applied to a complete computer system, as in the time taken to look up a certain customer record, or to a system component, as in the time taken to access a… …   Dictionary of networking

  • Interactive voice response — IVR redirects here. For other uses, see IVR (disambiguation). Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF keypad inputs. In telecommunications, IVR allows… …   Wikipedia

  • Demand response — This article is about the electrical concept. For the transport concept, see Demand responsive transport. A clothes dryer using a demand response switch to reduce peak demand In electricity grids, demand response (DR) is similar to dynamic demand …   Wikipedia

  • Consumer relationship system — Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications used to handle consumer products and services company s dealings with consumers and customers.[1] Consumer affairs and customer… …   Wikipedia

  • Transaction processing system — A Transaction Processing System To be considered a transaction processing system the computer must pass the ACID test.From a technical perspective, a Transaction Processing System (or Transaction Processing Monitor) monitors transaction programs …   Wikipedia

  • Outage management system — An Outage Management System (OMS) is a computer system used by operators of electric distribution systems to assist in restoration of power. Contents 1 Major Functions of an OMS 2 OMS Principles and Integration Requirements 3 OMS Benefits …   Wikipedia

  • Distribution mangagement system — SCADA systems have been a part of utility automation for at least 15 years and contributing to the decision making process of the control rooms. However, majority of the existing solutions are closely related to distribution network data… …   Wikipedia

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